Terms And Conditions
ACKNOWLEDGEMENT
Please read the following terms and conditions carefully. You must not make any booking unless you understand and agree with our terms and conditions. References to “us”, “we” and/or “our” in these booking terms and conditions shall mean MyHoliday2.com.au
These terms and conditions apply to bookings you make via our online store.
By making a booking (which is deemed to have occurred at the time you purchase a Travel Voucher), the person who makes the booking agrees on behalf of all persons detailed in the booking that:
He/she has fully read these terms and conditions and has the authority to and does agree to be bound by them
He/she consents to our use of information in accordance with our Privacy Policy
He/she is 18 years of age or over and where making a booking with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services.
PRICES
All prices we list are in Australian Dollars unless otherwise stated and include tax where payable.
All prices are correct at time of publishing. Prices are subject to variable and seasonal pricing, both of which are standard practice within the travel industry. Prices are also subject to availability and can be withdrawn or varied without notice.
Price changes may be caused by a number of factors including currency fluctuations, fuel surcharges, taxes and airfare increases. We reserve the right to adjust any fees, charges or prices as necessary to reflect such cost increases.
It is likely that different passengers on the same tour may have been charged different prices. We recommend to book right away if you see a price you like in order to avoid disappointment.
Should a price decrease, or a tour goes on a special offer after you have paid your deposit, you are not entitled to a discount.
We reserve the right not to honour any published prices that we determine were erroneous due to printing, clerical or electronic error. In the event of a price decrease, we are not obliged to refund you to match any subsequent price reductions after purchase. We reserve the right to modify, change, extend, or cancel the travel offer at any time.
The full retail price displayed on each travel package is advised to us by the supplier at time of publishing and calculated by the value of each aspect and inclusion of the package.
MyHoliday2 travel packages, including any unused portion, cannot be exchanged for other services or cash.
A bank processing fee of 2% applies to all transactions. This fee is built into the advertised tour price and is non-refundable.
AGENCY
MyHoliday2 identifies as an online agent selling products on behalf of suppliers
MyHoliday2 services include the arranging and coordinating of travel services offered by the supplier. They include, and are not limited to, group tours, hotels, transfers, flights etc.
MyHoliday2 cannot guarantee the performance of the suppliers
MyHoliday2 can identify all suppliers related to the booking on request of the customer
Any marketing material / copywriting / itineraries that are not the agents but are supplied by the suppliers, MyHoliday2 accept no liability for errors in that material
TRAVEL AGENT’S FEES
MyHoliday2 must set out all fees that they charge in association with the booking
See Schedule Of Fees for more information
REFUNDS
Refunds will be in line with the particular cruise companies terms and conditions.
FUEL LEVIES
Fuel costs of services including land, air and sea are correct at time of publishing and booking. If, in the unlikely event, that there is a significant increase in the cost of fuel imposed by our third party suppliers, then a fuel surcharge may apply prior to travel.
PASSPORT / VISAS / TRAVEL DOCUMENTS
It is your responsibility to ensure you have a valid visa for the country you are traveling to.
Passport and visa regulations can change and it is your responsibility to ensure that you possess the relevant travel documents before you travel. Delays can be experienced in obtaining a passport or visa, so please ensure you apply with sufficient time. MyHoliday2 accepts no responsibility in any regard in relation to customers who are denied entry to a country because they do not possess the correct travel documents.
It is your responsibility to ensure that you hold an up to date passport that is valid for at least six months from your date of travel.
It is your responsibility to ensure that your details supplied to MyHoliday2 and our suppliers must be exactly as per your passport, including your middle name if applicable.
If an incorrect name/spelling is supplied to us on your booking form and tickets (air/train/hotel) are issued incorrectly this could result in a passenger being refused boarding. Should we need to re-issue a ticket due to incorrect information provided to us, this will be at your own cost.
Airline tickets are non-changeable and non-refundable.
It is your responsibility to check all of your travel documents immediately upon receipt and advise us within 24 hours of any errors or changes required.
Certain bookings necessitate the submission of passport details [cruises]. We strongly recommend contacting via phone to inform us of your passport information. Please note that we cannot assume liability for any security breaches related to the transmission of passport details via alternative methods, as we cannot guarantee the protection of your identification through such channels.
TRAVEL INSURANCE
MyHoliday2 strongly recommends you take out a travel insurance policy as soon as you purchase your travel package.
MyHoliday2 takes no responsibility for any issues that may arise such as cancellation, baggage, theft, personal liability, accident, medical cover or other requirements specific to your travel plans.
TRAVEL ADVICE
It is your responsibility to review travel prohibitions, warnings, announcements and advisories issued by the relevant government agencies prior to booking travel or departing to international destinations.
MyHoliday2 will continue to run tours to destinations unless the country has a Level 4 government warning imposed by the Australian governemt.
For up to date travel advice visit your local government travel advisory and www.smartraveller.gov.au
HEALTH PRECAUTIONS
It is the customers responsibility to seek medical advice in relation to any travel, including vaccinations required to enter a country
It is your responsibility to ensure you are medically fit to travel and have read the fine print for deals that require specific levels of fitness.
Not all suppliers have facilities for people who require assistance. If you have any disabilities or require special assistance, please let us know at the time of booking so we can check if suitable services are available.
FREQUENT FLYER / LOYALTY MEMBERSHIPS
It is the customers responsibility to let MyHoliday2 know about any frequent flyer or cruise line loyalty memberships so we can attached it to your booking
MyHoliday2 is not responsible for the inability to claim points.
RESPONSIBLE TOURISM
MyHoliday2 operates a ‘Give Back’ policy in order to contribute to responsible tourism; aiming to minimise negative social, economic and environmental impacts.
MyHoliday2 works with selected charities in a number of countries and each travel package purchased, AUD$2 of the profit margin goes towards the selected charity for that country.
You can see MyHoliday2’s selected charities in our Responsible Tourism page
MyHoliday2 makes the donation annually. Please follow our social media pages for updates.
LIMITATION OF LIABILITY
MyHoliday2 uses the services of external suppliers, who are not employees or agents of MyHoliday2
Subject to Consumer Law, MyHoliday2 is not responsible for the conduct of the suppliers and does not accept any liability in contract, tort or otherwise for any injury, death, damage, loss, delay, additional expense or inconvenience caused by our suppliers or third party providers over whom MyHoliday2 has not direct control
MyHoliday2 is not liable for Force Majeure or any other event which is beyond our control or which is not preventable by MyHoliday2.
FORCE MAJEURE
Force Majeure means the occurrence of an event that is beyond MyHoliday2’s reasonable control.
In the event of Force Majeure, neither party will be liable for any failure or delay in performing an obligation under this agreement that is due, but not limited to any of the following causes; acts of God, accident, riots, war, terrorist act, epidemic, pandemic, quarantine, outbreaks of infectious disease or any other public health crisis, civil commotion, breakdown of communication facilities, natural catastrophes, governmental acts or omissions, changes in laws or regulations, national stakes, fire, explosion, generalised lack of availability of raw materials or energy. For the avoidance of doubt, Force Majeure shall not include (a) financial distress nor the inability of either party to make a profit or avoid a financial loss, (b) changes in market prices or conditions, or (c) a party’s financial inability to perform its obligations hereunder.
In the event that a Force Majeure applies, the time of the performance of the contract will be extended by 12 months. The customer will subsequently be bound by the supplier’s terms and conditions.
TIPPING
Tipping policy is determined by the cruise lines specific policy. Some comapnies may include it in their price, other may charge tipping in addition to the booking either at time or booking or add it to your onboard account.
ONLINE COMPANY
MyHoliday2 is an online only travel agency.
All information and documentation is available purely online.
MyHoliday2 does not provide print brochures or send any documents via the postal system.
It is the customers responsibility to ensure they have a current email address and internet access to book and access their travel documentation.
RESPONSIBILITY
The customer agrees that they meet the following requirements:
You have read our terms and conditions and if booking for third parties have conveyed these terms and conditions to them
You are responsible for checking the accuracy of all documents provided to you
You are responsible for contacting the airlines at least 72 hours prior to travel to check for any schedule changes
You warrant and acknowledge that you have accessed a government advisory website for any specific enquirers in relation to your intended destination
You are responsible for obtaining the correct required documents for travel such as passport and visas as well as associated fees
You are responsible for reading the fine print for each deal package and to adhere to the fine print stated.
You are responsible for fulfilling the full tour costs and any extras that require payment directly to our suppliers. Failure or refusal to do so may result in your tour being cancelled and no refund given.
Thank you for reading these terms and conditions. If you have any questions please contact us.
We hope you have a wonderful holiday.
KATPIN Pty Ltd T/A MyHoliday2
ABN: 21 159 194 484
ATAS Accreditation Number: A14435